Telephone Counsellor

Programs · Port Moresby, National Capital District
Department Programs
Employment Type Full Time
Minimum Experience Experienced



As the Telephone Counsellor, you will be responsible for providing survivors of Family and Sexual Violence and their families an immediate and comprehensive support package that includes access to information, referral to nearby service providers, personal and confidential crisis or short term counselling at the time of call.


  • Provide telephone crisis or short term counselling for survivors of GBV and other clients who call the helpline, guided by the 1-Tok Kaunselin Helpim Lain Minimum Standards.
  • Provide information, options and points of referral for other support services where appropriate for survivors e.g. safe houses or sexual health clinics.
  • Assess risk and assist survivors where necessary to develop safety plans.
  • Provide information and referral to police, legal and medical interventions following recent incidences of violence.
  • Liaise with other agencies and individuals to help make changes based on issues raised by survivors.
  • Responsible for the provision of a high standard of service delivery while observing professional standards, legislation and confidentiality.
  • Keep and maintain records of required and using approved reporting tools.
  • Timely completion of intake for all calls received.
  • Contribute to quarterly reports as and when required.
  • Establish a professional relationship based on trust and respect with clients.
  • Ensure compliance with CF policies and procedures.


  • Tertiary qualifications in Psychology, Counselling, Social Work or other relevant discipline.
  • 3 years’ experience in counselling.
  • Proficiency in English and Tok Pisin is essential and some knowledge of local dialect like Motu would be an advantage.



  • Experience in working with NGOs in cross-cultural setting.
  • Demonstrated ability to manage high stress situations.
  • Willingness to participate in extensive training program.
  • Ability to work shifts which provides coverage during operational hours 24/7 hours, 365 days per year including public holidays.



  • Excellent negotiation and interpersonal skills
  • Critical thinking and analytical skills
  • Excellent observation and listening skills
  • Maintain a high level of confidentiality and credibility
  • Non-judgment outlook and willingness to work with all kinds of people
  • Adaptable and flexible, driving and responding to change
  • Understanding development in country context and child-focused development programs


Remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills to promote strong safeguarding practices, understand the child safeguarding policy and procedures, and conduct yourself in a manner consistent with the Child Safeguarding Policy.

Other Information: Appointment to this position is dependent upon successful completion of criminal background and reference checks.

You can view the full position description at

Applications closing date: 15 October 2021  

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  • Location
    Port Moresby, National Capital District
  • Department
  • Employment Type
    Full Time
  • Minimum Experience